Privacy Policy

We value your privacy and care about the way your personal data is treated. This Privacy Policy, together with Terms and Conditions (accessible on wwweighteenplus.net) governs how we collect, use, process, disclose, transfer and store your Personal Data.

Definitions

  1. “We/Us” means EIGHTEENPLUS d.o.o., posredništvo in spletno oglaševanje, Prešernova cesta 55, 6310 Izola – Isola, registration no. 7167377000, a company incorporated under the laws of Republic of Slovenia and its affiliates.
  2. “You” means a person who provides us personal data by any means.
  3. “User” means a user of our Website or our Services.
  4. “Website” means the website located at https://www.eighteenplus.net or any other URL that may replace it.
  5. “Services” mean any services we provide to our Users as defined in Terms of use;
  6. “Account” means a user account, opened at https://www.eighteenplus.net;
  7. “Personal Data” means any information relating to an identified or identifiable natural person, in any form or medium; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
  8. “Data Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data, namely under this privacy policy EIGHTEENPLUS d.o.o., posredništvo in spletno oglaševanje, Prešernova cesta 55, 6310 Izola – Isola, registration no. 7167377000;
  9. “Data Processor” means a natural or legal person or public authority, which processes personal data on behalf of EIGHTEENPLUS d.o.o., posredništvo in spletno oglaševanje, Prešernova cesta 55, 6310 Izola – Isola.
  10. “Third Party” means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
  11. “Consent” means any freely given, specific, informed and unambiguous indication of your wish, by which you, by a statement or by a clear affirmative action, signify agreement to processing of your personal data.

What Personal Data we collect about you

You may be asked to provide your personal data anytime you are in contact with us or use our Services.

The personal data we process can include:

  • Your basic information, such as: full name, gender, age, date and place of birth;
  • Your contact information, such as: home address (permanent and/or temporary residence), email address, mailing address;
  • Your financial information, such as: bank account number, bank/credit card number, bank/credit card issuer, copy of your bank/credit card;
  • Your identify verification information, such as: copy and number of your government issued ID – national ID card, passport or driving license;
  • Account information, such as: username, password, preferences and account settings;
  • Computer or mobile device information, such as: IP address, operating system, browser type, device name, device type, user in-app events (such as which button in our app was pressed), how much time the user spends on a particular app screen, geographical location (limited to country) which are used for statistical data (do not personally identify individuals) related also to the use of tools like Google analytics, Firebase analytics, Firebase Chrashlitycs;
  • Website usage information, which are used for statistical data (do not personally identify individuals) related also to the use of tools like Google analytics, Firebase analytics, Firebase Chrashlitycs.

The scope and type of personal data we use differentiates pursuant to the purposes for which we process your personal data. We strive to process only such scope of personal data as necessary to fulfill a certain purpose. For example, when you register on our website we process your full user name, password, email, age; when we enter and perform a contract, we process all data listed above and additional, if required by law.

How we obtain your Personal Data

We collect your personal data when you provide it to us directly or indirectly, by making registration or by filing out any form on our Website, by concluding contract, by accepting Terms of use, or by any use of our Website or our Services.

On what basis we use your Personal Data

We use your personal data only if and to extent that one of the following applies:

  • you give us your explicit consent to use your personal data for one or more purposes;
  • processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of the data subject prior to entering into a contract;
  • processing is necessary for compliance with a legal obligation to which we are subject (e.g. report a suspected illegal activity, anti-money laundering etc.);
  • processing is necessary for the purpose of the legitimate interests pursued by us or by a third party (e.g. to prevent physical harm or loss etc.);
  • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

How we use your Personal Data

We use your personal data for the following purposes:

  • to create and administer your account ;
  • to enter and perform the contract with you;
  • to verify your identity;
  • to process Services you order;
  • to analyze your commercial activity (does not personally identify individuals);
  • to generate business analytics report;
  • for customer support services;
  • our business administration purposes;
  • to comply with our legal obligations and to assist any law enforcement needs;
  • marketing of our Services (contact you about our services, to communicate information, updates, news, promotion etc.);
  • for subscription to our newsletter and for newsletter tracking;
  • IT purposes, such as maintenance of our systems.

We may make certain automated decisions, based on personal data you provide to us (such as whether we are able to enter into contract with you). You can oppose automated decisions by submitting an objection to support@eighteenplus.net.

How we protect your Personal Data

We have implemented various technical and organizational measures in order to help protect security and confidentiality of your personal data, taking into account the nature, scope, context and purposes of processing, as well as state of the art. Although we strive to protect your personal data, no system can be 100% secure, therefore we cannot ensure or warrant the security of your personal data against unpredictable or unauthorized access or loss.

With whom we share your Personal Data

We take necessary measures to ensure only our authorized personnel will have access to your personal data in order to fulfill the purposes for which your personal data was collected.

We may share your personal data with our affiliated companies, our trusted third-party service providers, professional advisors and auditors. We choose our data controllers carefully and only upon sufficient guarantees they have appropriate technical and organizational measures in place. Our third-party partners are subject to confidentiality requirements and may use your personal data solely to the extent necessary to fulfill the purpose for which your personal data was collected, except as otherwise required by law.

We may share your personal data with public, legal and other authorities in response to legal requests, such as subpoena, warrant or other orders issued from law enforcement authorities.

We may store and process your personal data in data centers around the world, where our affiliate companies or our facilities or our third-party providers are located, thus we may transfer your personal data outside EEA. Such transfers are undertaken under our legal obligations.

Third-party links and content

Our Website may contain links or content maintained by third parties. We cannot guarantee for correctness of such information and are not liable for the privacy practices of third parties.

Third-party links and content

Our Website may contain links or content maintained by third parties. We cannot guarantee for correctness of such information and are not liable for the privacy practices of third parties.

How long we keep your Personal Data

We retain your personal data for as long as necessary to fulfill the purposes for which your personal data was collected, except when further data retention otherwise complies with relevant legal or operational retention needs.

You can at any time withdraw your consent to receive our marketing communications by support@eighteenplus.net.

What rights are you entitled to

You may be entitled to:

  • request the correction and/or erasure of your personal data;
  • request the restriction of processing of your personal data;
  • withdraw your consent to the processing of your personal data (when we are processing your personal data based on your consent);
  • request to receive your personal data in a machine-readable format and/or transmit your personal data to another controller;
  • request the information on processing of your personal data, including to be provided with a copy of your personal data;
  • complain to your locally supervisory authority (Information Commissioner of the Republic of Slovenia).

If you object or withdraw your consent to processing of your personal data, we may be unable to provide the actions necessary to fulfil the purposes for which your personal data were collected or to provide you with our Services. In this case we are not responsible for not providing our Services.

After you have chosen to withdraw your consent to processing, we may be obliged to continue to process your personal data to the extent required or otherwise permitted by law.

You may close your account, but some of your personal data may remain in backup copies for a reasonable amount of time, but no longer than for 180 days after the account closure, except when required or otherwise permitted by law.

In case of using live chat as part of our Services, we do not store and we erase all the data immediately after you disconnect connection with live chat.

Protection of Minors

Our Services are not intended or directed to the persons under the age of full legal responsibility - under the age of 18 or in some countries, under the age of 21. However, it is not always possible to prevent an unauthorized use of our Services and Website. If we learn that the person under the age of full legal responsibility has used our Services or Website and thus we have unknowingly gathered his personal data, we will take necessary measures to remove this personal data from our records, except when further data retention otherwise complies with relevant legal retention needs. Parents or guardians shall contact us via support@eighteenplus.net immediately when becoming aware that a person under the age of full legal responsibility has by any means provided us his personal data.

Coockies

During your use of our Website, we may use both session cookies to collect information about your use of our Services and Website with purpose to customize them to your preferences, to collect the information about your access devices with purpose to comply with our legal obligations and to help us protect you against any unauthorized use of your account.

Usually your consent is required for obtaining and using certain cookies. However, your browser may be set to accept cookies by default. If your browser or browsers add-on permits you, you may at any time decline the use of cookies, but shall however be aware that such choice may interfere with your use of our Services and Website.

Contact us

If you have any questions regarding this Privacy Policy or may wish to exercise any of your statutory rights, contact us via support@eighteenplus.net.

Changes to the Privacy Policy

This Privacy Policy may be subject to revisions or modifications at any time at our sole discretion. You will be notified of any changes to this Privacy Policy and shall accept such changes prior to further use of our Website or our Services.

Izola, 1.1.2018

Date of last revision of this Privacy Policy 31.8.2018.

EIGHTEENPLUS d.o.o., posredništvo in spletno oglaševanje, Prešernova cesta 55, 6310 Izola – Isola

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